Privacy Policy

1. Information Collection

We may collect personal information such as your name, email address, phone number, and payment details when you contact us or request our services.

We also collect non-personal information, such as browser type and IP address, for analytical purposes.

Types of information we collect:

• Contact information (name, email, phone number)
• Booking details (pickup/drop locations, travel history, payment method)
• Technical information (IP address, browser type, device information)
• Usage data (app activity, pages visited, features used)

2. Use of Information

Your information is used to:

• Provide and manage ride-booking services
• Process payments and generate invoices
• Communicate updates, offers, and service alerts
• Improve safety, security, and user experience
• Analyze travel patterns to enhance our platform

We do not sell, trade, or share your personal information with third parties without consent, except as required by law or to provide services (e.g., sharing booking details with drivers).

3. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication protocols

However, no internet transmission is completely secure, and we cannot guarantee absolute security. We encourage you to take precautions to protect your personal information when online.

4. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze how our website is used
• Personalize your experience
• Improve our services

You can disable cookies in your browser settings, but this may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

When you leave our website, we encourage you to read the privacy policy of every site you visit, as their practices may differ from ours.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Update or correct inaccurate information
• Delete your personal information, subject to legal obligations
• Object to or restrict certain processing activities
• Receive your data in a portable format

To exercise any of these rights, please contact us at payonetravels@gmail.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Factors we consider when determining retention periods include:

• The nature of our relationship with you
• Legal obligations to retain data
• Statutes of limitations for legal claims
• Business needs and operational requirements

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised policy.

We will notify you of any material changes to this policy through prominent notices on our website or by direct communication when appropriate.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: payonetravels@gmail.com
• Phone: +91 95888 88800

We take privacy concerns seriously and will respond to your inquiry promptly.